Return and Refund Policy

Effective Date: July 9, 2026

At Mufaddal Men's Wear, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

You may request a return if the following conditions are met:

- The return request is made within 3 days of receiving your order.
- The item is unused, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories are intact.
- The item is returned with the original invoice or proof of purchase.
- The product has not been damaged due to misuse, improper handling, or normal wear and tear.

We reserve the right to reject returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact us at taaherebrahimali5253@gmail.com with:

- Your order number
- Reason for the return
- Photos of the product (if damaged, defective, or incorrect)
- Any additional information that may help us process your request

Once your request is reviewed and approved, we will provide further return instructions.

3. Refund Process

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

If approved:

- Refunds will be issued to your original payment method.
- Refunds are generally processed within [REFUND PROCESSING TIME] after the returned product has been inspected and approved.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

4. Exchange Policy

If you received the wrong size, a damaged item, or an incorrect product, you may request an exchange subject to product availability.

If the requested replacement is unavailable, we may offer:

- A refund, or
- Store credit, where applicable.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 1 day of delivery at taaherebrahimali5253@gmail.com.

Please include:

- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund, as appropriate.

6. Non-Returnable Items

For hygiene, safety, or other reasons, the following items may not be eligible for return unless they are defective or incorrect:

- Used or washed products
- Products without original tags or packaging
- Customized or personalized items
- Gift cards
- Items marked as "Final Sale" or "Non-Returnable"

Any additional non-returnable items will be clearly identified on the product page.

7. Return Shipping Costs

- If the return is due to our mistake (such as a defective, damaged, or incorrect item), we will bear the return shipping cost.
- If the return is for any other eligible reason, return shipping costs may be the customer's responsibility unless otherwise stated.

Any applicable return shipping charges will be communicated during the return process.

8. Cancellation Policy

Orders may be cancelled before they are shipped by contacting us at taaherebrahimali5253@gmail.com.

Once an order has been dispatched, it cannot be cancelled and must instead follow the return process described in this policy.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Mufaddal Men's Wear
Email: taaherebrahimali5253@gmail.com